Support Analysis
Is Intercom Still the King of Support? (2026 Review)
Updated January 2026•5 min read
The AI-first customer service platform. But with so many new tools entering the Support market, is Intercom still the best choice for your team? We break down the pricing, pros, cons, and top alternatives.
The Quick Verdict
Intercom remains a strong contender with a 4.4/5 rating. It is best suited for teams who prioritize reliability and ecosystem integrations. However, if you are on a tight budget, the starting price of $74/mo might be a factor.
Pros & Cons
Intercom Pros
- Streamlined user onboarding.
- Highly customizable dashboard.
Intercom Cons
- Advanced features require premium plans.
- Smaller community marketplace.
Top 3 Alternatives to Intercom
If Intercom doesn't feel right, here are the top rated competitors in the Support space that you should consider.